We Put Our Customers First.

Daniels Health prides itself on the highest level of customer service, support services and quality assurance. Across our national footprint we have an extensive agile network of local and centralized talent driving business continuity, with national service contingencies in place for increased fluctuations in waste volumes and service scheduling. Across all of our business units we maintain a surplus of bins, staff and fleet capacity to accommodate surge demands.

Daniels operates a network of processing plants and transfer stations across the USA. This network provides contingency options in the event a plant becomes inoperable ensuring continuity of service. These contingencies were successfully implemented in 2012 after Hurricane Sandy, and through the implementation of the Disaster Recovery Plan, Daniels was able to manage and maintain service to all customers in the affected areas.

In addition to containers installed onsite at your facility (including spares held in onsite stores) Daniels holds buffer stock at processing plants around the country, and further quantities in our National Warehouse. This provides for increased waste volumes that arise from flu season each year as well as contingency planning for unforeseen events. Our supply chain is managed in the US with local manufacturing able to support volume surges. All our clean facilities have processing capacity, logistical infrastructure and staff resources manage associated volume fluctuations.

If a transportation vehicle breaks down in route to our customers’ facility, the problem can usually be rectified while on scene. In the rare cases vehicles have to be towed to a repair facility, if available, an additional truck will be dispatched to complete the customer service. If there is no truck available, supplies will be couriered to the customer at the cost of Daniels, and service will resume on the next planned service day. Customer inventory and par levels are set so that customers will have up to 48 hours of contingency stock on hand.

We take quality complaints extremely seriously. In the extremely rare event that a container is delivered to you, and you believe it does not meet the quality guarantee that Daniels offers, a full internal investigation into the incident is opened. This investigation entails follow up from customer service management, transportation management, operations management and quality management departments as applicable. Full review and findings of the concerns are logged and a comprehensive report is provided to you.

Daniels employees are not unionized. A strike situation is not a concern. In the case of unforeseen health pandemics such as COVID-19, Daniels proactively employs surplus labor to account for any shortages. In the event additional labor is required, Daniels inhouse recruitment team have contingency planning for temporary labor replacement that can be deployed within 24 hours. Across all of our national facilities we have a network of management support and cross-trained labor that can be redeployed to areas most affected, and Daniels internal training processes, SOPs and standardized operational procedures across all of our business units enable fast effective onboarding, cross-functional support and workforce continuity effectiveness.

Manufacturing dependency is mitigated by Daniels owning their own set of tools required for the manufacture of sharps and other healthcare waste containers. Outsourcing supply to a number of local manufacturing facilities in Michigan further mitigates reliance on any single manufacturing arrangement.