Frequently Asked Questions
With constantly changing local and federal regulations, stringent UN classifications, and complex guidelines surrounding the safe handling, containment and disposal of healthcare generated waste streams, we want to make the journey as easy as possible for you to understand, navigate and enact positive change in your facility and processes.
Choose a category to find the answers you are looking for. If you are unable to find what you need please call one of our friendly experts who will be happy to assist.
How do I access my manifest online?
Click on the 'Login' button at the top right of this screen and choose 'manifest' in the dropdown menu. Use your login information to sign in leaving Domain as "Local FileHold account". If login information is unknown, please contact customerservice@danielshealth.com.
Once logged in, you will see a Document Tray on the left panel. Open: Library > US Manifests > [Servicing Plant]. You will then see your site(s) folder(s). Click on the folder to view the manifests.
To download, check the box to the left of the manfiest and select "Get a Copy" at the top. The manifest will download to your designated download folder.
How is CPI calculated?
CPI Tables: https://www.bls.gov/cpi/tables/supplemental-files/home.htm
CPI %: (Current Year CPI - Prior Year CPI) / Prior Year CPI
How is the fuel levy calculated?
Please refer to the Fuel Surcharge Section below to understand the fuel levy calculation.
https://www.danielshealth.com/contracts-and-billing
How can I make a payment?
How can I make a payment?
Payment can be made by check or card:
Check: Send the lower portion of the invoice with payment to Daniels Sharpsmart, Inc. PO Box 7697 Carol Stream, IL 60197-7697
Card: Call Accounts Receivable at 312-546-8962
What is the service charge on my invoice?
Please refer to table on this page www.danielshealth.com/contracts-and-billing
What do the type and description fields on my invoice mean?
Please refer to the table on this page www.danielshealth.com/contracts-and-billing
What is location billing?
Location billing is the billing of containers based on the quantity installed as opposed to the activity. The billing should be consistent month to month unless there is a change in the pricing or container quantity
When are invoices generated?
Typically, our activity based invoices are generated at the end of each month. Flat monthly rate and location billing invoices are generated on the first of each month for the upcoming month. See more here https://www.danielshealth.com/contracts-and-billing
How does time reporting work for FST?
Our team uses an FST Time Sheet kept in the respective office (EVS, Security, Materials Management, etc) at each hospital. The FST checks in each day with their time, checks out each day with their time, is required to obtain a signature from the customer each day, & submits their time sheets to their FSM at week’s end to use for payroll purposes.
Do they work with on site staff?
The FST typically works very closely with the EVS Department as they field the calls/emails for full containers in our absence, facilitate the physical changes (Premium accounts), and can often times be the department that makes or breaks our success at any given account. FSTs also develop key relationships with Nursing to provide continual education, proper waste segregation, create open line of communication to align expectations with actual results, etc.